Review Pursuit FAQ Center

Whether you’d like to change your password for security reasons, or you’ve forgotten it, we’ve made it easy for you to do so.

1. Change your password:
If you know your current password, you can simply log into your account to change it.

1. Navigate to thereviewpursuit.com and click Log in in the top right-hand corner.
2. Click Continue with email, then log in with your account details. Click Log in.
3. Under your user icon in the top right-hand corner, select My Settings from the drop-down menu.
4. In the Change password section, enter your current password, then enter your new password twice.
5. Click Change password to confirm.

2. Reset your password:
If you’ve forgotten your password, you can reset it without logging into your account.

1. Navigate to thereviewpursuit.com and click Log in in the top right-hand corner.
2. Click Forgot your password?, then Reset password. This triggers an email from us with instructions on how to reset your password.
3. Check your email address’s inbox for the reset email. If you don't receive it within a few minutes, check your spam folder.
4. In the email, click change password. You’ll be redirected back to Review Pursuit to choose a new password.
5. Enter your new password choice, then click Set your password to confirm.

Put a face to your name on Review Pursuit. Upload your profile picture for the first time to identify yourself, or feel free to change or remove it at any time.

Guidelines for profile pictures
Here are our guidelines to consider when you choose a profile picture.

1. It must have a minimum height and width of 73px.
2. It must be uploaded in one of these supported formats: .jpeg, .png, .jpg.
3. It shouldn’t be a corporate logo or advertisement.
4. It shouldn’t contain anything offensive. No hate speech or symbols, profanity, or nudity.
5. You must have the right to use it.

Change your profile picture

1. From your Review Pursuit user account, navigate to your user icon in the top right-hand corner. Select My Settings from the drop-down menu.
2. Under Personal settings, click Upload your profile picture.
3. In the dialog box, select the file you want to upload, then click Open.
4. A confirmation message will appear on the page.

Remove your profile picture

1. From your Review Pursuit user account, navigate to your user icon in the top right-hand corner. Select My Settings from the drop-down menu.
2. Under Personal settings, click Remove my picture for now.
3. In the dialog box, click OK.
4. A confirmation message will appear on the page.

Do I need a profile picture?
If you'd prefer not to display a profile picture, you don't need to. Instead, Review Pursuit will display a gray silhouette as a placeholder.

Are you new to Review Pursuit? Or just want to know more about how things work? Use this guide to learn more about how to start reading and writing reviews!

What's Review Pursuit?
Review Pursuit is an online review community where you can read and write genuine, unfiltered reviews about companies whose products or services you're interested in – and review companies whose products or services you've bought or used.

We want reviewers to share their experiences with each other and businesses. Businesses can then respond to and use that feedback to provide better service. Review Pursuit provides the community where everyone can get together to improve experiences everywhere.

Your Review Pursuit profile
We want to keep the Review Pursuit platform open and transparent to everyone, so you need to have a profile in order to write a review.

Why do I need a profile?
Trust and transparency are essential to us at Review Pursuit, so we want to make sure that every review is connected to a real person who's had a real buying or service experience. This helps us make sure that the reviews you read on Review Pursuit are genuine. Your profile also gives us a way to let you know when companies respond to a review you wrote or want to contact you to resolve an issue.

Log in
Now that you've got your account, it's time to log in to the Review Pursuit platform.

1. On the Review Pursuit website, in the upper-right corner of the screen, select Log in.
2. On the login page, log in with your Facebook, Google, or email account.

Great! Now you can write reviews or customize your account in My Settings.

How can I change the information in my profile?
After you've signed in to Review Pursuit, customize your profile and maintain your account in My Settings.
On the home page, point to your name, and then select My Settings from the menu.

On the My Settings page, you can:

1. Update your personal settings, including your profile picture, name, language, location, and gender.
2. Set your email preferences and unsubscribe from certain types of messages.
3. Change your password.
4. Link your account to your social media profiles.
5. Delete your account.
6. View and download your account data.

How do I find a company's Review Pursuit page?
It's time to start exploring Review Pursuit and reading reviews to find out what other people have to say about their service experiences.

To find a company's Review Pursuit page:

1. On the Review Pursuit homepage, in the Search for a company box, enter the company's name or website.
2. Select the company's name from the drop-down menu. You can also select the Search button or select enter to go to the search results page, then select the company from the results list to go to their company page.

How do I write reviews?
You've signed up. You've logged in. You've read reviews. You've had an experience. You've got an opinion. Share your experience with the world and write your first review.

1. On the company profile page, select the Review company button.
2. Select the number of stars that you want to give the company.
3. In the Your review box, write your review. In the Title of your review field, enter a title.
4. If you're asked to do so, you can add the reference, booking or tracking number that corresponds to your buying or service experience.
5. Select the Post your review now button.

You can also write a review for a company before you've created a Review Pursuit account, but you'll need to register for the review to get published.

Congratulations! Your review helps guide other people towards better buying experiences and gives companies feedback they can use to provide better service to everyone.

Help! Where did my review go?
Sometimes, reviews temporarily get taken down from Review Pursuit for investigation. But they haven't completely disappeared into thin air! A review might have been flagged by our fraud detection software, or it may not have followed our guidelines. If you think this has happened by mistake, get in touch with our Content Integrity Team.

Why do companies flag reviews?
To keep the Review Pursuit platform open and transparent, it's important that reviews follow Review Pursuit's Guidelines for Reviewers. All reviews have to be from real people about genuine service experiences. Companies flag reviews to our Content Integrity Team to investigate if they believe that the review goes against our guidelines.

Thanks for reading this guide. Keep browsing the Support Center to learn more about the ins and outs of Review Pursuit. Now, go out there and share your experiences with the world!

Write a review

Recently bought something or had a service experience with a business? Learn how to share your opinion and write a review on Review Pursuit.
Anyone who has had a genuine buying or service experience with a business can write a review on Review Pursuit. Share your opinion to help others make better informed purchasing decisions, and help businesses provide a better service.

There are two ways to write a review on Review Pursuit.

1. A business asks you to write one via an invitation
2. Write one on your own initiative by following these steps:

Write a Service Review
Write a Service Review to share your opinion about a particular service experience you’ve had with a business.

1. Navigate to thereviewpursuit.com and click Log in in the top right-hand corner. Log in with your account details.
2. Enter the business you want to review, then click Show all results. Click on the business to go to their profile.
3. On their profile, click Write a review.
4. Under Rate your recent experience, select the number of stars.
5. Under Tell us about your experience, share your buying or service experience and Give your review a title. You also have the option to enter your reference number.
6. Read the terms, select the checkbox to accept, then click Post review.

Write a Location Review
Write a Location Review to share your opinion about a service experience you’ve had at a business’s specific location. Businesses that utilize them have profiles for each individual location.

1. Navigate to thereviewpursuit.com and click Log in in the top right-hand corner. Log in with your account details.
2. Once logged in, enter the business you want to review, then click Search. Click on the business to go to their profile.
3. On their profile, under Locations, select the individual location you want to review. On the individual location profile, click Write a review.
4. Under Rate your recent experience, select the number of stars.
5. Under Tell us about your experience, share your buying or service experience and Give your review a title. You also have the option to enter your reference number.
6. Read the terms, select the checkbox to accept, then click Post review.

Write a Product Review
Write a Product Review to share your opinion about a specific product you purchased with a business. You need to be invited by a business to write one.

1. In your email invitation, click Rate Now.
2. Under Review your recent purchase, select the number of stars.
3. Under Write review, share your experience then click Submit your review.

Review a business multiple times
If you’re a repeat customer, you can review a business more than once. Write a review for each separate buying or service experience.

Opinions or circumstances can change. Here's how to edit or delete a review you wrote on Review Pursuit.

On Review Pursuit, reviews are published instantly and without moderation. They’re user-generated: meaning that the person who wrote and owns the review can choose to edit or delete it at any time.

Edit your review

1. Navigate to thereviewpursuit.com and click Log in in the top right-hand corner. Log in with your account details.
2. Under your user icon in the top right-hand corner, select My Reviews from the drop-down menu.
3. Find the review you want to change. Under the review text, click Edit.
4. To edit the review, revise the text you wrote. To update the review, add a new section of text at the top or bottom of your original review and mark it as an update.
5. Click Post your updated review to publish the changes.

Delete your review

1. Navigate to thereviewpursuit.com and click Log in in the top right-hand corner. Log in with your account details.
2. Under your user icon in the top right-hand corner, select My Reviews from the drop-down menu.
3. Find the review you want to delete. Under the review text, click Delete.
4. In the dialog box, click OK to confirm.

We prioritize protecting people’s personal data, so we’ve been updating our processes and policies to meet the EU’s sweeping new data privacy rules (the GDPR).

Data privacy is important to us
At Review Pursuit, we work hard to keep everyone’s data safe. We want our customers and everyone in our review community to be able to benefit from using our services, confident in the knowledge that we’re serious about protecting people’s personal information.

In line with that, we also strive to be as transparent as possible about the processes we have in place to store, process and protect personal data.

What’s Review Pursuit doing to comply with the GDPR?
Our commitment to data security and privacy means that we’ve been making changes to meet the requirements of a new EU law on data protection that came into effect on 25 May 2018.
The General Data Protection Regulation (GDPR) has been described as the most comprehensive data privacy law yet, and it requires businesses across the EU and globally to review and rethink how they handle and protect personal data.
For Review Pursuit as a review platform, data plays a central role in our business. Naturally, inviting people to write reviews and share their experiences involves the exchange of information. So, in order to make sure we’re ready for the new rules, we’ve been focusing on putting new processes in place and updating our information about how we process data (see below).

For companies working with Review Pursuit reviews
If you’re a business who works with reviews, you’re welcome to download our white paper on Review Pursuit and the GDPR (see below — scroll down to Attachments). This paper provides an overview of some of the most important issues to consider in making sure you also meet the GDPR's requirements.
You can also view Review Pursuit GDPR-compliant Data Processing Agreement (DPA) that regulates how we process data on behalf of companies, and ensures we do it in a compliant way. This is available on our website, together with an overview of the data sub-processors we use.
For details on how we ensure the security of data concerning companies, see also our article on security practices (including the downloadable white paper, Security practices for Review Pursuit Review Invitation Services), and our Privacy Policy for business users.

For reviewers and consumers
The GDPR extends the rights of individuals and gives them a higher level of control concerning their personal data. To find out how we ensure the security of data for people who use our platform, see our Privacy Policy here.

Questions about data privacy?
Pursuant to the GDPR, Review Pursuit has appointed a Data Protection Officer.
Both businesses and consumers with questions on data security and protection are welcome to get in touch with Review Pursuit Privacy Team and Data Protection Officer by emailing us at support@thereviewpursuit.com.

We’ve collected answers to important GDPR- and privacy-related questions to help you understand how we protect your data and what you can do to manage your privacy.
We want you to feel comfortable and confident about using Review Pursuit to share your experiences, so we give you control over what type of information is shown and where.

Protecting your personal data

How does Review Pursuit make sure my data is safe?
At Review Pursuit, we’ve put significant resources into safeguarding your personal information and will continue to do so because data privacy is important to us. Check out the details of how we work with your data in our Privacy Policy.
You can also learn what we do to keep your data safe, and see how we make sure we meet privacy regulations such as the GDPR.

Find out what information we collect

What information does Review Pursuit collect about me and what do you use it for?
We explain what data we collect and how we use it in our Privacy Policy (US version) (UK version). You’re welcome to read our Privacy Policy to find out what data we collect, how we handle it, and what we use it for.

How can I see what data Review Pursuit has about me?
You can get an overview of your personal data by accessing your account on Review Pursuit and going to My Settings. You can quickly and easily find out what data we have about you and how to edit, download, or even delete that data.

I didn’t know I had an account on Review Pursuit. What does this mean about my data?
If you’ve written a review on Review Pursuit, then you have a user account that is connected to an email address that we have for you. We explain how this works and why it’s necessary.

You control what’s shown and what’s shared

Why do I need a user profile?
There are number of reasons why you need to have a user profile if you write reviews on Review Pursuit. We may need to email you if there’s a problem with your review, for example.

How do I make my user profile more private?
We always keep your data safe, but some information connecting your user profile to your review(s) is publicly visible. You’re free to edit your profile to change the information displayed about you on Review Pursuit if you wish, or to update and correct details associated with your account. You can also update your reviews, delete any you don’t want shown, or write new reviews.

Can I change my username to something other than my name?
You can use a pseudonym or change your username to something that makes you less identifiable, or even anonymous, if you like.

Do I need to include a photo on my account?
You’re free to decide whether or not you want to include a photo on your Review Pursuit user account. If you’ve already uploaded a profile picture, you can change it or delete it at any time.

Can I adjust my social settings and sharing of information?
You can control what information you share between Review Pursuit and Facebook. See our article on how to change your social settings.

What data does Review Pursuit share with the company I’ve reviewed?
When you write a review, the only data we share with the company you've reviewed is any reference number you’ve inserted (if you included one). Once you post your review on Review Pursuit, the company you’ve reviewed — and anyone reading reviews on Review Pursuit — can see your review, your username and any profile picture you've included.

Who sees my reference number?
To write a review, you may be asked to provide a reference number, order ID, user number or similar. Only the reviewed company and Review Pursuit will be able to see it and connect your review with your order or experience.

Deleting data

Can I delete my account?
If you no longer wish to write or display your reviews on Review Pursuit, you can delete your user profile. However, be aware that this will delete your account and all of your reviews associated with it and we won’t be able to recover them.

How can I delete my review invitations data?
If you’ve been sent any invitations to write reviews on Review Pursuit from companies who use our services, there will be data associated with these invitations. To delete these data, please contact those companies directly. They are the data controllers for the data and can therefore delete it for you.

You can see which companies have sent review invitations to you using our services. Log into your account, select My Settings, then go into the See your Review Pursuit data section using the Click here link. Scroll down to the heading When companies ask for your data and click on the link in that section to see company review invitations sent via Review Pursuit.

You can adjust the visibility of your reviews

Who can see my reviews?
Your reviews appear on Review Pursuit platform, and potentially other places, such as the websites or social media channels of the business you reviewed if they choose to feature your review. Your review may also be displayed when people do Google searches that bring up the company you reviewed.

I’ve signed up to Review Pursuit with my Facebook account. Are my reviews on Facebook?
We’ll never post to Facebook on your behalf, but if you’ve chosen to connect your Review Pursuit profile with your Facebook account, any of your Facebook friends who also use Review Pursuit may be able to see your reviews. You can stop your reviews showing up for your Facebook friends by adjusting your settings to unlink your Review Pursuit profile from Facebook.

I have reviews that I want to change or don’t want visible
You control which of your reviews are displayed on Review Pursuit. You can update your reviews, or — if you don’t want them displayed — permanently delete them from Review Pursuit.

Useful reviews reflect genuine experiences had by real people. That's why we have rules about who's eligible to leave a review on Review Pursuit.

When can you write a review?
Our Guidelines for Reviewers set out that you can review a company if you've had a recent, genuine experience with them. It could be:

1. You bought something
2. You ordered something
3. You had a phone conversation or online chat
4. You visited a store
5. You otherwise used the company's products or services

Top tip: Save some documentation that shows you've had an experience (like a receipt or a screenshot of your online chat with customer service), just in case there's a question about your review after you've posted it.

What other requirements are there?
As well as making sure you fit one of the above situations, make sure your review is:

1. Only about your own experience - not someone else's, and
2. About an experience you’ve had within the past 12 months.

When can't you write a review?
You can't write a review if you have a special relationship to the company you're reviewing. Specifically, your review shouldn't be about a business that:

1. You own, have owned, or someone in your immediate family owns
2. You're employed by or work for, or
3. Is a direct competitor to a business you own or work for.

How to write a review
Check out our getting started guide for step-by-step instructions on all the basics - from signing up for a Review Pursuit profile to finding a particular company and leaving a review.

Once you've written a review, you can always edit or update it.